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PRIVACY POLICY

Effective Date: January, 2024

Marlene Luce takes the privacy of our customers very seriously. We promise responsible handling of all sensitive and personal customer information. The following details our policy regarding the information we collect from our customers and its uses.

This policy describes the customer information we collect and why; how we use this information and when (and if) we share it with third parties; the choices you can make about how your personal information is collected, used and shared; and the data security, accuracy and access measures we have adopted to protect customer information under our control from loss, misuse or alteration. We also provide you with information on how you can correct inaccuracies in the information. You can contact Marlene Luce directly in reference to your privacy, using any of the means of communications outlined in this policy.

GDPR

In December 2016, the EU Parliament and Council agreed upon the EU General Data Protection Regulation (GDPR), first proposed in 2012, to go into effect on May 25, 2018.

GDPR offers a new framework for data protection with increased obligations for organizations. GDPR focuses on protecting personal data and handing control of it back to the subject of the data.

Below following this link you will find our GDPR policy and information on the following:

 

  • Customer GDPR Roll-Out

  • Governance Structure and Marlene Luce’s Data Protection Officer

  • Data Mapping

  • Information Security

  • Privacy Impact Assessments

  • Responding to Subject Access Requests / Rectification / Deletion

  • Data Breach Reporting

  • Cookies & Privacy Policy Update(s)

  • Who to Contact​

PERSONALLY IDENTIFIABLE INFORMATION

WHAT WE COLLECT AND HOW WE USE IT: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.

You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for advertising and for promotions for example. The following are some examples of how such information might be collected and used:

 

Email Newsletter: Our email newsletter is used to communicate our blog posts, new product availability, promotions, subscriptions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.

PROMOTIONS Email addresses that are submitted for may be to send follow up newsletters, blog posts and advertising. You may, at any point of time, inform us that you are no longer interested in receiving our newsletter, and we will remove your e-mail address from further mailings. Details on how to opt out of e-mail mailings can be found in the Opting Out section of the privacy policy. 

Purchasing Products When purchasing Marlene Luce art murals, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website. On some products you may elect to participate in a recurring order. We (and a third party on Our behalf) will process personal information (e.g., product code, SKU, frequency, email address, next order date, saved payment information, shipping information) to process and manage Your recurring order.  A saved payment method on file with Us is required for recurring orders.

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your personal information with other marketers, please email us at info@marleneluce.com.

 

Interactive Services (Chatbot, Live Chat, Etc.) Consent and Disclaimers

This Website may provide interactive services, including the Wix Customer Service Chatbot and the Wix Live Chat functionality with an option to chat. By accessing or using any of these features, you agree that we may record and retain a transcript of all communications with you via these interactive tools, and/or may record or recreate your activity while using the Website, in order to provide services, enhance your website experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf. Your use or access of any of these tools or of our Website is governed by this section, these Terms of Use, and our Privacy Policy.

OPTING OUT

HOW YOU CAN ACCESS, CHANGE, OR DELETE YOUR INFORMATION AND PREFERENCES: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to info@marleneluce.com. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.

You may, at any time, access and verify, correct, update or remove your personal information and preferences on-line at www.marleneluce.com and/or by contacting us by email at info@marleneluce.com

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COOKIES

MarleneLuce.com uses first and third party cookies. A cookie is a unique text file that a website sends to your browser. Our first party cookies enable a user on one of our websites to perform basic functions, and allow us to tailor information presented to you based on your browsing preferences. Marlene Luce will use first party cookies to personalize pages you view, mark or unmark links, or to remember your preferences. Third-party cookies are most often used to collect non-personally identifiable information when you visit our websites. Examples of non-personally identifiable information include clickstream, browser types, time, date, and subject of products clicked or shown during your visits to our website. This information is only used to provide advertisements about art murals and exhibitions from Marlene Luce that you may be interested in. The third-party companies that Marlene Luce uses are required to allow you to opt out of this type of advertising.

 

In compliance with the new GDPR regulations on we will explain the purpose for all cookies we use and their functionality, and giving all EU users of marleneluce.com the option to opt out of the use of cookies, and to personally manage their cookie preferences. If you are outside of the EU you and you do not want Marlene Luce to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Opting out in either way or the rejection of cookies may affect your ability to use of some of the non-essential products and/or services at our website, but we care that you understand you have the option and ability to do so.

To opt out of interest-based advertising please contact info@marleneluce.com.

WEBSITE TRAFFIC

We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Marlene Luce's website. Such information is not correlated with any personal information.

SECURITY

Your Marlene Luce account information is password-protected for your privacy and security. Marlene Luce will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information.

In addition, when you submit sensitive information via the checkout on our website, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

LINKS TO THIRD PARTY SITES

Please be aware that our site may contain links to other sites hosted by third parties. Marlene Luce does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

POLICY CHANGES

Marlene Luce reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes on this website. Such changes will become effective upon such posting, unless explicitly stated otherwise. Marlene Luce encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

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